Privacy Policy

Information we collect

We collect information you choose to provide, including your name, work email, company, shipment volume, and messages you send to us. In the course of providing logistics services, we may also process business contact details and shipment-related operational information supplied by you or authorised partners.

We may collect limited technical information when you use our website, such as device, browser, IP address, and usage information, to operate, secure, and improve the site.

How we use information

We use information to respond to demo requests and enquiries; provide, support, and improve our services; communicate with you about your relationship with Enviar Solutions; maintain security and prevent misuse; and meet legal, regulatory, and contractual obligations.

We process information only for legitimate, stated purposes and only to the extent necessary for those purposes.

When we share information

We may share information with service providers, carriers, courier partners, and professional advisers where this is necessary to deliver requested services, operate our business, or comply with law. Those parties must handle information only for authorised purposes and with appropriate safeguards.

We may also disclose information where required to comply with a legal obligation, protect rights or safety, or respond to a lawful request. We do not sell personal information.

Your choices and rights

Subject to applicable law, you may request access to, correction of, deletion of, or restriction or objection to the processing of your personal information. You may also withdraw consent where processing depends on consent. To make a request, contact us using the details below.

For people in Kenya, these rights are supported by the Data Protection Act, 2019 and related regulations. You may have the right to raise a concern with the Office of the Data Protection Commissioner.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, record keeping, dispute resolution, and legal compliance. We use reasonable organisational and technical measures designed to protect information; however, no online service can guarantee absolute security.

If information is transferred outside Kenya, we will take steps designed to ensure appropriate safeguards or another lawful transfer mechanism is in place.

Changes to this policy

We may update this policy from time to time. The latest version will be published on this page with a revised “Last updated” date.